What does a Service Level Agreement (SLA) specify for Cloud RAN?

A Service Level Agreement (SLA) outlines the expected quality of service that a provider commits to delivering to a customer. In the context of Cloud RAN, this quality of service could encompass various performance metrics, such as uptime, latency, throughput, and responsiveness. The SLA sets clear expectations and serves as a benchmark for performance, ensuring that the service provider maintains a certain standard. This is crucial in telecommunications and cloud services, where the reliability and efficiency of service are pivotal for end-user satisfaction.

While penalties for network downtime, hardware requirements, and customer support protocols are important aspects of service delivery, they are not the primary focus of an SLA. An SLA primarily emphasizes the measurable service attributes that determine the overall quality experienced by the customer.